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Sony WH1000XM5/S Headphone Bluetooth - White

Reviews : 4,3/5
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Dero the Koala

answers your questions

Why is my order placed on a different site than Dero?

Dero is a platform that searches for the best secondhand and refurbished deals for you. Since our koalas are already busy with this big responsibility, we let our amazing partners handle the rest.

What is the warranty on Backmarket?

When buying on Backmarket, you have a warranty of 12-24 mois

What is the return policy of Backmarket?

Backmarket will give you 14-30 jours in case you need to return your product.

How long does shipping take on Backmarket?

Backmarket will deliver in 2-5 jours ouvrés

Who do I contact if I have a problem with my order?

You should contact Backmarket where you made your purchase and payment. You can usually find the customer service contact information in the order confirmation email you received.

How much do I have to pay to use Dero?

Thanks for asking.
Dero is free for all users because our koalas can only be paid in eucalyptus and for now, they have enough until 2030. We will soon have a membership to support our operations and we would be happy to have you on board at that time 😉

What are the benefits of choosing secondhand or refurbished products compared to buying new products?

Buying secondhand, refurbished, or remanufactured products is generally cheaper than buying new products and can help you save money while preserving resources. These products, having already been used, do not require new resources or energy to be manufactured. This helps extend the life of existing products and reduce waste, which is less damaging than buying new. However, it is essential to note that there may be differences in quality and warranty between these products and new ones.
P.S. Remember to only buy what you really need, even secondhand. Dero will thank you!

I already have this product, but it no longer works. What is the best option?

If your product no longer works, we recommend checking with local electronics recycling centers or online resources to find the best way to recycle your product.
You can also search for repair services in your area to see if someone can fix your product.

What are the differences between product conditions?

Refurbished products are classified by condition:

Refurbished - Like New: No visible signs of wear
Refurbished - Excellent: Minor micro-scratches
Refurbished - Good: Visible scratches and signs of wear
Refurbished - Fair: Noticeable scratches and signs of wear
Used: Sold as-is, without professional refurbishment

All refurbished products are fully functional and tested.